Luxury Reservations Agent - Elevate Guest Dining Experience

InterContinental Hotels Group; United Arab Emirates; On-site; AED 40,000 - 50,000; Full time

Job summary

A prominent luxury hotel in the UAE is looking for a passionate Restaurants Reservations Agent to join its Food & Beverage team. You will be the first point of contact for guests, managing reservations efficiently and providing exceptional service. The ideal candidate will have experience in guest services, excellent communication skills, and a genuine passion for hospitality. Join us to become part of our global family and enjoy competitive salary and benefits.

Benefits

Competitive salary

Room discounts

Training programs

Qualifications

• Previous experience in guest services, call center, or F&B reservations in a luxury hotel or restaurant preferred.
• Strong organizational skills and attention to detail.
• Knowledge of reservation systems is an advantage.

Responsibilities

• Handle all restaurant reservations efficiently via phone, email, and online.
• Provide guests with accurate information on restaurant offerings.
• Coordinate with restaurant managers and team for a seamless dining experience.

Skills

Guest services experience

Communication skills

Organizational skills

Proficiency in English

Attention to detail

Tools

Reservation systems (Opera, OpenTable)

Job description

A prominent luxury hotel in the UAE is looking for a passionate Restaurants Reservations Agent to join its Food & Beverage team. You will be the first point of contact for guests, managing reservations efficiently and providing exceptional service. The ideal candidate will have experience in guest services, excellent communication skills, and a genuine passion for hospitality. Join us to become part of our global family and enjoy competitive salary and benefits.