Restaurant Reservations Agent (Seasonal 6 Months Contract)

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in Dubai is seeking an experienced candidate for managing restaurant reservations. Responsibilities include ensuring adherence to standards, meeting revenue targets, and handling guest inquiries and special requests. The ideal candidate will be proactive and skilled in customer service, contributing positively to guest experiences.

Responsibilities

• Ensure adherence to restaurant reservations standards.
• Meet F&B revenue targets by understanding operational needs.
• Answer calls regarding restaurant reservations and promotions.
• Handle reservations, cancellations, and special requests.
• Provide information on F&B outlets, menus, and events.
• Sell F&B outlets through phone interactions with guests.
• Update chefs on special requests from guests.
• Manage special requests such as arranging flowers.
• Collect guest survey cards and business cards.
• Fill outlet event forms for group reservations.
• Manage booking hours and overbooking issues.
• Keep outlets updated on daily reservations.
• Participate in functions with other outlets as required.
• Perform duties and special projects as assigned.

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are:

Planning and Organising

• Ensure that all Anantara Restaurant Reservations Standards are being adhered to.
• Ensure that F&B revenue targets are met at all times by understanding each outlet operational needs.

Operations

• Answering all calls regarding restaurant reservations, outlet promotions and events.
• Take reservations, cancellation, and special requests by filling it up in the reservation system
• Handles inquiries about all Food and Beverage outlets concerning location, menus, operating hours, prices, entertainment, etc.
• Gives information on all the on-going F&B events as well as other events that are taking place in the hotel.
• Sells the F&B outlets through the phone to all the calling guests.
• Updates chefs on special requests such as birthday cake/diet requirements, etc.
• Takes care of the special requests of the guests like arranging flowers or balloons, etc
• Collects outlet guest survey cards and outlets collected business card.
• Takes and fills up outlet event forms for group reservations.
• Booking management: e.g. Hours, overbooking, etc.
• Supplies and keeps outlets updated on a daily basis with all reservations received.
• Participates in functions and activities with other outlets when required.
• Performs related duties and special projects as assigned by the superior.