Reservations Manager

Beach Rotana; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a Reservations Manager to oversee the Reservations Department. This role requires a focus on delivering excellent customer service, managing room and group reservations, and maximizing sales opportunities. Candidates should have experience in hospitality and strong administrative skills. The position is critical for ensuring a professional image and effective communication with guests.

Qualifications

• Experience in a customer-facing role, particularly in the hospitality industry.
• Ability to manage multiple tasks with attention to detail.
• Strong communication and interpersonal skills.

Responsibilities

• Manage the Reservations Department and ensure high standards.
• Assist customers with room reservations and group bookings.
• Maintain operational procedures and guest profiles in the system.
• Maximize sales opportunities and contribute to hotel sales activities.
• Ensure timely response to incoming calls and requests.

Skills

Customer service

Opera system knowledge

Rate management

Administrative skills

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Manager you are responsible for managing the Reservations Department and promote a helpful and professional image to our guests, whereby your role will include key responsibilities such as:

• Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs
• Be thorough with the application of room reservations and group reservations procedure
• Know the required operation procedures of Opera and maintain an awareness of guest profile through system
• Show complete product knowledge, understand rate structure and apply rate management
• Ensure all administration procedures are maintained to hotel and company standards
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer and requests are confirmed to correctly and within 24 hours