Cluster Reservations Agent

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company is seeking a Cluster Reservations Agent in Abu Dhabi. The role involves managing room reservations, providing excellent customer service, and maintaining brand standards. Candidates should have a passion for service, excellent communication skills, and organizational abilities. Previous reservations experience is advantageous.

Qualifications

• A passion for delivering great customer service.
• Outstanding administration and organizational skills.
• Previous experience in a Reservations environment is advantageous.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Convert inquiries into contracted business.
• Respond positively to sales inquiries to develop future sales leads.
• Ensure all reservations are completed accurately.

Skills

Customer service

Professional telephone manner

Communication skills

Administration skills

Organizational skills

Computer proficiency

Education

Tertiary qualifications or collegiate-level degree

Job description

Overview

What are we looking for

A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications or other collegiate-level degree

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

In your role you will be working as Cluster Reservations Agent for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island The WB Abu Dhabi Curio Collection by Hilton and DoubleTree by Hilton Abu Dhabi Yas Island Residences.

What will I be doing

As a Cluster Reservation Agent you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service options and other solutions to meet Guest and customer needs. Specifically a Reservations Agent will perform the following tasks to the highest standards:

• Convert quickly inquiries into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads as appropriate
• Respond to all customers in a highly professional manner including ensuring all reservations are completed accurately and to the Guests expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

EOE/AA/Disabled/Veterans

Required Experience

Unclear Seniority