Reservations Agent: Grow Revenue & Guest Satisfaction

Dusit Thani Mactan Cebu; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in the UAE is seeking a Reservations Agent to provide exceptional service and manage all reservation requests. Candidates must hold a Bachelor's degree in hotel management or business administration, with at least 1 year of relevant experience. Proficiency in Opera Property Management System and excellent communication skills are essential. Join our team to enhance guest satisfaction and uphold our esteemed brand values.

Qualifications

• Minimum of 1 year in relevant experience in a similar capacity.
• Basic experience with OPMS and related systems.
• Ability to communicate effectively in written and spoken English.

Responsibilities

• Provide customer services in a friendly manner.
• Monitor and maintain guest satisfaction.
• Manage reservation requests and changes efficiently.

Skills

Sales knowledge

Customer service

Problem-solving

Communication skills

Microsoft Office proficiency

Education

Bachelor degree in hotel management or Business Administration

Tools

Opera Property Management System (OPMS)

Sabre SynXis CRS

Microsoft Office

Job description

A leading hotel in the UAE is seeking a Reservations Agent to provide exceptional service and manage all reservation requests. Candidates must hold a Bachelor's degree in hotel management or business administration, with at least 1 year of relevant experience. Proficiency in Opera Property Management System and excellent communication skills are essential. Join our team to enhance guest satisfaction and uphold our esteemed brand values.