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200
Guest Relations Manager jobs in United Arab Emirates
Guest Experience Supervisor - Arabic Speaker
AccorHotels Middle East
Dubai
On-site
AED 120,000 - 200,000
20 days ago
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Luxury Guest Experience Supervisor (Arabic Speaker)
Hilton Worldwide, Inc.
Abu Dhabi
On-site
AED 120,000 - 200,000
17 days ago
Guest Experience Supervisor (Arabic Speakers Required) - The Mangroves Abu Dhabi, LXR Hotels & [...]
Hilton Worldwide, Inc.
Abu Dhabi
On-site
AED 120,000 - 200,000
17 days ago
Front Desk Manager: Guest Experience Leader
Marriott Hotels Resorts
Dubai
On-site
AED 120,000 - 200,000
17 days ago
Discover more opportunities than anywhere else. Find more jobs nowGuest Experience Supervisor, Front Desk Leader
Marriott Hotels Resorts
Dubai
On-site
AED 120,000 - 200,000
17 days ago
Lead Concierge & Guest Experience Supervisor
InterContinental Hotels Group
United Arab Emirates
On-site
AED 60,000 - 120,000
19 days ago
Guest Experience Supervisor: Front Desk & VIP Concierge
AccorHotels Middle East
Dubai
On-site
AED 120,000 - 200,000
20 days ago
Connect with headhunters to apply for similar jobsHotel Guest Experience Supervisor
Minor International
Ras Al Khaimah
On-site
AED 60,000 - 120,000
20 days ago
Guest Experience Supervisor - At Your Service
Marriott Hotels Resorts
Dubai
On-site
AED 120,000 - 200,000
20 days ago
Night Front Desk Supervisor & Guest Experience Lead
Marriott Hotels Resorts
Dubai
On-site
AED 120,000 - 200,000
20 days ago
Housekeeping Team Lead — Guest Experience Champion
Premier Inn Hotels LLC
United Arab Emirates
On-site
AED 40,000 - 60,000
21 days ago
Guest Relations Lead — Luxury Resort (Abu Dhabi)
AccorHotels Middle East
Abu Dhabi
On-site
AED 120,000 - 200,000
22 days ago
Italian Outlet Manager — Guest Experience Leader
Hilton
Abu Dhabi
On-site
AED 60,000 - 120,000
22 days ago
Night Duty Manager - Guest Experience & Team Coach
AccorHotel
Dubai
On-site
AED 120,000 - 200,000
22 days ago
Restaurant Operations & Guest Experience Manager
AccorHotel
Dubai
On-site
AED 60,000 - 120,000
22 days ago
Night Guest Experience Supervisor
Marriott Hotels Resorts
Dubai
On-site
AED 120,000 - 200,000
25 days ago
Guest Experience Supervisor
AccorHotels Middle East
Dubai
On-site
AED 120,000 - 200,000
Full time
20 days ago
Job summary
A leading hotel group in Dubai is looking for a skilled individual to enhance guest experience by supervising front office operations, coordinating activities, and providing exceptional customer service. The ideal candidate will be proficient in handling guest inquiries, training staff, and ensuring a welcoming environment. This role offers the opportunity to engage with guests and play a key part in their experience, emphasizing cultural sensitivity and effective communication.
Benefits
Flexible working hours
Training and development opportunities
Discounted hotel stays
Qualifications
- Experience in hospitality or guest relations preferred.
- Ability to manage complaints and feedback effectively.
- Knowledge of hotel SOPs and offerings.
Responsibilities
- Coordinate guest activities and provide concierge services.
- Assist with check-in/check-out, especially for VIPs.
- Respond to guest inquiries and resolve complaints promptly.
- Conduct inspections of the front office and public areas.
- Train front office staff on hotel services and procedures.
Skills
Customer service
Communication skills
Multi-tasking
Cultural sensitivity
Job description
MAIN DUTIES
Administration
- Coordinate and assist with organizational mailings, as needed.
- Attend other corporate department meetings, as needed.
- Schedule activities for guests.
- Trace relevant statistics about clientele
- Coordinate all activities for guests with concierge
- Answer and send emails following Sofitel email etiquettes
- Assist with check-in / check-out, especially for VIP
- Assist staff with language and culture
- Coordinate with security department for any guest incident in the hotel
- Assist with translations particularly for e-mails
- Provide feedback from guests to GEX Manager for action
Financial and Revenue Responsibilities
- Sells special set ups f.e. for birthday, Anniversary, etc.
- Is close with room dining and housekeeping to make sure the set ups will be in guests room
Training and Human Resources
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect and sensitivity.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
Guest Experience Responsibilities
- Acts as Supervisor in all aspects of the Front Lobby
- Supports and assists Front Office personnel in all Front Office Departments (Guest Relations, Concierge, Bell Desk and Front Desk), along with other hotel departments
- Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
- Conduct routine inspections of the Front Office (entrance, bell, and public areas) and take immediate actions to correct any deficiencies
- Knowledgeable about the City of Dubai, on-going events and history, all areas in the Hotel and the Hotel history, and includes information about the hotel, city and history whenever welcoming a guest and creates a unique experience
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Knowledgeable about the SOPs.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; field guest complaints conduct research and resolve and negotiate solutions
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests and amenity delivery)
- Provide guest room tours and escort VIPs and other guests to guest rooms
- Inspect guest rooms before their arrival.
- Handles requests for late checkouts according to established hotel procedures
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information
- Ensure all Front Office staff is properly trained including service expectations, hotel facilities and services, local directions, safety procedures, etc. and have the tools and equipment needed to effectively carry out their job functions.
Miscellaneous
- To be flexible and extend job duties to carry out any other reasonable duties if required
- Gives always his best that the guest is happy and has no need to worry in his holidays
- To be flexible and to carry out any other reasonable duties and responsibilities if required
- To attend trainings and meetings as and when required
- To assess situations and to be able to react accordingly through analysis and perspective
- To be available in front of the guests and colleagues
- All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
- All ambassadors may be assigned to other duties in the hotel as and when required by business levels.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.