Guest Relations Lead — Luxury Resort (Abu Dhabi)

AccorHotels Middle East; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality establishment in Abu Dhabi seeks a Guest Relations professional to provide exceptional service and guest interactions. The role includes supervising staff, resolving issues, and ensuring compliance with standards. Candidates should have a degree in Hospitality, prior experience in guest relations, and strong communication skills. The position offers competitive salary, training opportunities, and a supportive work environment focusing on employee wellness and work-life balance.

Benefits

Competitive Salary and Compensation

Training and Development Opportunities

Health and Wellness Benefits

Employee Recognition Programs

Social Events and Activities

Transportation Services

Qualifications

• Prior experience in guest relations or front office.
• Multilingual skills are an advantage.
• Commit to and maintain sustainable practices.

Responsibilities

• Greet guests and handle special requests.
• Guide guest relations staff in delivering service.
• Respond to guest concerns with professionalism.
• Work with departments to fulfill service needs.
• Collect guest feedback for service improvement.

Skills

Russian

Strong communication skills

Customer service skills

Problem-solving aptitude

Attention to detail

Education

Degree or diploma in Hospitality or related field

Job description

A luxury hospitality establishment in Abu Dhabi seeks a Guest Relations professional to provide exceptional service and guest interactions. The role includes supervising staff, resolving issues, and ensuring compliance with standards. Candidates should have a degree in Hospitality, prior experience in guest relations, and strong communication skills. The position offers competitive salary, training opportunities, and a supportive work environment focusing on employee wellness and work-life balance.