Guest Experience Supervisor: Front Desk & VIP Concierge

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Dubai is looking for a skilled individual to enhance guest experience by supervising front office operations, coordinating activities, and providing exceptional customer service. The ideal candidate will be proficient in handling guest inquiries, training staff, and ensuring a welcoming environment. This role offers the opportunity to engage with guests and play a key part in their experience, emphasizing cultural sensitivity and effective communication.

Benefits

Flexible working hours

Training and development opportunities

Discounted hotel stays

Qualifications

• Experience in hospitality or guest relations preferred.
• Ability to manage complaints and feedback effectively.
• Knowledge of hotel SOPs and offerings.

Responsibilities

• Coordinate guest activities and provide concierge services.
• Assist with check-in/check-out, especially for VIPs.
• Respond to guest inquiries and resolve complaints promptly.
• Conduct inspections of the front office and public areas.
• Train front office staff on hotel services and procedures.

Skills

Customer service

Communication skills

Multi-tasking

Cultural sensitivity

Job description

A leading hotel group in Dubai is looking for a skilled individual to enhance guest experience by supervising front office operations, coordinating activities, and providing exceptional customer service. The ideal candidate will be proficient in handling guest inquiries, training staff, and ensuring a welcoming environment. This role offers the opportunity to engage with guests and play a key part in their experience, emphasizing cultural sensitivity and effective communication.