Lead Concierge & Guest Experience Supervisor

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in the United Arab Emirates seeks an Assistant Chief Concierge to oversee daily operations at the concierge desk. The ideal candidate will excel at providing personalized service, managing guest relationships, and coordinating complex requests. Qualifications include significant experience in concierge services, leadership skills, and fluency in English. The role offers competitive pay, benefits, and the opportunity to contribute to an inclusive team atmosphere.

Benefits

Competitive salary

Impressive room discounts

Full uniform provided

Comprehensive training programs

Qualifications

• Solid experience in concierge or guest services within a hotel or resort environment.
• Previous supervisory or acting-lead experience within concierge or Front Office.
• Flexibility to work shifts, including weekends and holidays.

Responsibilities

• Lead the daily operations of the concierge desk and bell service.
• Deliver warm, professional, and personalized service to all guests.
• Build strong guest relationships and anticipate needs before they are requested.

Skills

Strong communication skills

Guest service skills

Leadership skills

Local knowledge

Ability to remain calm under pressure

Fluency in English

Education

High school qualification or equivalent

Hospitality education

Job description

A leading hotel chain in the United Arab Emirates seeks an Assistant Chief Concierge to oversee daily operations at the concierge desk. The ideal candidate will excel at providing personalized service, managing guest relationships, and coordinating complex requests. Qualifications include significant experience in concierge services, leadership skills, and fluency in English. The role offers competitive pay, benefits, and the opportunity to contribute to an inclusive team atmosphere.