Front Desk Supervisor: Guest Experience Leader

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company in Dubai is seeking a Front Desk Supervisor to oversee operations at the front desk. Responsibilities include supervising the team, ensuring high guest service standards, and maximizing revenue through upselling. The ideal candidate will have experience in hotel or retail sectors and be passionate about delivering exceptional guest experiences. This role is key in maintaining the first impressions our guests have of the hotel.

Qualifications

• Experience in hotel, leisure, or retail sector.
• Ability to prioritize tasks effectively.
• A passion for delivering exceptional guest service.

Responsibilities

• Supervise Front Desk operations during your assigned shift.
• Ensure team knowledge of hotel products and special events.
• Monitor appearance standards and performance of Team Members.
• Maximize sales revenues through upselling and marketing.
• Manage Guest requests and complaints promptly.

Skills

Front Office experience

Commercial awareness

Supervisory skills

Interpersonal skills

Guest service orientation

Education

Relevant supervisory/management certificate/diploma

Job description

A leading global hospitality company in Dubai is seeking a Front Desk Supervisor to oversee operations at the front desk. Responsibilities include supervising the team, ensuring high guest service standards, and maximizing revenue through upselling. The ideal candidate will have experience in hotel or retail sectors and be passionate about delivering exceptional guest experiences. This role is key in maintaining the first impressions our guests have of the hotel.