Guest Experience Duty Manager

Hilton; Abu Dhabi; On-site; AED 120,000 - 140,000; Full time

Job summary

A leading global hospitality company is seeking a Duty Manager in Abu Dhabi. This role involves greet and assisting guests, resolving complaints, and ensuring high standards of guest service. You should have previous supervisory experience in the hotel sector and strong leadership and communication skills. The position offers a dynamic work environment with opportunities to enhance guest experiences while managing various operational tasks efficiently.

Qualifications

• UAE Nationals (Emirate) only.
• Previous supervisory experience in hotel or leisure sector.
• Good knowledge of Health and Safety procedures.

Responsibilities

• Manage guest interactions in the hotel lobby.
• Resolve guest complaints promptly.
• Coordinate special services for VIP and long-stay guests.

Skills

Supervisory experience in Front Office

Leadership skills

Communication skills

Calm under pressure

Commercial acumen

Guest service orientation

Education

Degree or diploma in Hotel Management

Job description

A leading global hospitality company is seeking a Duty Manager in Abu Dhabi. This role involves greet and assisting guests, resolving complaints, and ensuring high standards of guest service. You should have previous supervisory experience in the hotel sector and strong leadership and communication skills. The position offers a dynamic work environment with opportunities to enhance guest experiences while managing various operational tasks efficiently.