VIP Guest Relations Specialist

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hospitality company is seeking a Guest Relations Agent to ensure exceptional experiences for guests. This role involves greeting and assisting VIP and long-staying guests, managing complaints, and communicating guest needs to hotel staff. The ideal candidate will possess leadership, communication, and customer service skills. Previous experience in customer service is advantageous. The position is full-time and located in Abu Dhabi, United Arab Emirates.

Qualifications

• Ability to listen and respond to demanding guest needs.
• Previous experience in a customer service function or a similar role.
• Passion for delivering exceptional guest service.

Responsibilities

• Greet and direct guests who enter the lobby.
• Manage and resolve guest complaints promptly.
• Communicate VIP needs to hotel departments.

Skills

Listening and responding to guest needs

Leadership skills

Communication skills

Customer service commitment

Ability to work under pressure

Flexibility in work situations

Tools

IT proficiency

Job description

A leading international hospitality company is seeking a Guest Relations Agent to ensure exceptional experiences for guests. This role involves greeting and assisting VIP and long-staying guests, managing complaints, and communicating guest needs to hotel staff. The ideal candidate will possess leadership, communication, and customer service skills. Previous experience in customer service is advantageous. The position is full-time and located in Abu Dhabi, United Arab Emirates.