Luxury Guest Experience Supervisor (Arabic Speaker)

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi seeks a Guest Experience Supervisor fluent in Arabic to oversee daily operations and manage guest interactions. The role requires strong communication and problem-solving skills, along with a background in luxury hospitality. Responsibilities include training staff, managing guest requests, and improving service quality through feedback analysis. Candidates must have a passion for creating exceptional guest experiences.

Qualifications

• Previous experience in a luxury hotel environment in a guest relations or front office leadership role.
• A genuine passion for creating meaningful guest connections.
• Fluency in English is essential; additional languages are an advantage.

Responsibilities

• Oversee daily Guest Experience operations, ensuring seamless coordination across all departments.
• Manage pre-arrival communications and special requests, anticipating guest needs.
• Handle VIP and repeat guest recognition programs with attention to detail and discretion.
• Train, coach, and motivate the team to maintain LXR service standards.
• Analyze guest feedback, implement service improvements, and celebrate success stories.

Skills

Excellent communication

Problem-solving

Organizational skills

Emotional intelligence

Job description

A luxury hotel chain in Abu Dhabi seeks a Guest Experience Supervisor fluent in Arabic to oversee daily operations and manage guest interactions. The role requires strong communication and problem-solving skills, along with a background in luxury hospitality. Responsibilities include training staff, managing guest requests, and improving service quality through feedback analysis. Candidates must have a passion for creating exceptional guest experiences.