Guest Experience Supervisor

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi seeks a Guest Experience Supervisor fluent in Arabic to oversee daily operations and manage guest interactions. The role requires strong communication and problem-solving skills, along with a background in luxury hospitality. Responsibilities include training staff, managing guest requests, and improving service quality through feedback analysis. Candidates must have a passion for creating exceptional guest experiences.

Qualifications

• Previous experience in a luxury hotel environment in a guest relations or front office leadership role.
• A genuine passion for creating meaningful guest connections.
• Fluency in English is essential; additional languages are an advantage.

Responsibilities

• Oversee daily Guest Experience operations, ensuring seamless coordination across all departments.
• Manage pre-arrival communications and special requests, anticipating guest needs.
• Handle VIP and repeat guest recognition programs with attention to detail and discretion.
• Train, coach, and motivate the team to maintain LXR service standards.
• Analyze guest feedback, implement service improvements, and celebrate success stories.

Skills

Excellent communication

Problem-solving

Organizational skills

Emotional intelligence

Job description

Job Description

Guest Experience Supervisor (Arabic Speakers Required) – The Mangroves Abu Dhabi, LXR Hotels & Resorts

Job Number: HOT0C87N

Work Locations

LXR Eastern Mangroves Abu Dhabi – Al Salam Street, Al Kheeran, Eastern Mangroves District, UAE

About the Hotel

At LXR Hotels & Resorts, we create bespoke luxury experiences where every guest feels genuinely cared for. LXR Eastern Mangroves Abu Dhabi will be the next addition to this collection — a serene sanctuary that combines understated elegance with the natural beauty of Abu Dhabi’s mangrove lagoon.

Responsibilities

• Oversee daily Guest Experience operations, ensuring seamless coordination across all departments.
• Manage pre‑arrival communications and special requests, anticipating guest needs.
• Handle VIP and repeat guest recognition programs with attention to detail and discretion.
• Train, coach, and motivate the team to maintain LXR service standards.
• Analyze guest feedback, implement service improvements, and celebrate success stories.

Qualifications

• Previous experience in a luxury hotel environment in a guest relations or front office leadership role.
• A genuine passion for creating meaningful guest connections.
• Excellent communication, problem‑solving, and organizational skills.
• Strong presence, emotional intelligence, and the ability to lead by example.
• Fluency in English is essential; additional languages are an advantage.

Job Functions: Guest Services, Operations, and Front Office