VIP Guest Experience Supervisor

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader seeks a Guest Relations Supervisor to enhance Guest experiences by managing VIP requirements and leading the reception team in Dubai. You will be responsible for ensuring high standards of customer service, addressing Guest queries efficiently, and creating a welcoming environment. Candidates should possess strong leadership and interpersonal skills, and previous customer service experience is advantageous. A passion for customer service and high IT proficiency is essential in this dynamic role.

Qualifications

• Previous experience in a customer service function or in a similar role.
• Proficiency in additional languages such as Arabic, Russian, Italian or French will be considered an asset.
• Accountable and resilient.

Responsibilities

• Meet, greet and direct Guests who enter the lobby area.
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements.
• Manage record and resolve promptly Guest or customer complaints.

Skills

Excellent leadership interpersonal and communication skills

Ability to listen and respond to demanding Guest needs

High level of IT proficiency

Flexibility to respond to a variety of different work situations

Job description

A global hospitality leader seeks a Guest Relations Supervisor to enhance Guest experiences by managing VIP requirements and leading the reception team in Dubai. You will be responsible for ensuring high standards of customer service, addressing Guest queries efficiently, and creating a welcoming environment. Candidates should possess strong leadership and interpersonal skills, and previous customer service experience is advantageous. A passion for customer service and high IT proficiency is essential in this dynamic role.