Night Duty Manager - Guest Experience & Team Coach

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Dubai is seeking a Night Duty Manager to oversee a dedicated team ensuring exceptional service and guest experience. Responsibilities include training staff, managing room inventory, and driving up-selling initiatives. Candidates should possess a diploma in Hospitality and 2 to 5 years of relevant experience along with fluency in English. This is a full-time position with no remote work options available.

Qualifications

• 2 to 5 years of experience in hospitality, ideally in Front Office management.
• Fluency in English and a second language is a plus.

Responsibilities

• Train and mentor new team members.
• Ensure compliance with Front Office quality standards.
• Coordinate with other departments to enhance guest satisfaction.
• Assist in managing room inventory and revenue optimization.
• Drive Front Desk Up-selling Program.

Skills

Training and mentoring

Guest satisfaction

Cooperation and teamwork

Up-selling techniques

Education

Diploma or degree in Hospitality or Rooms Division

Job description

A leading hotel group in Dubai is seeking a Night Duty Manager to oversee a dedicated team ensuring exceptional service and guest experience. Responsibilities include training staff, managing room inventory, and driving up-selling initiatives. Candidates should possess a diploma in Hospitality and 2 to 5 years of relevant experience along with fluency in English. This is a full-time position with no remote work options available.