Club Lounge Manager — Guest Experience Lead

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Dubai is seeking a dedicated supervisor for the Raffles Club Lounge. Responsibilities include managing staff, ensuring guest satisfaction, and overseeing operations. Candidates should possess a degree in Tourism & Hotel Management and have at least 3-5 years of relevant hospitality experience. Strong leadership and organizational skills are essential, as well as familiarity with the Opera Property Management System. This full-time role offers the opportunity to work in a dynamic environment.

Qualifications

• Minimum 3-5 years of relevant experience, with at least 2 years at a supervisory level.
• Ability to manage a multicultural workforce.
• Self-starter, coach, and mentor who can motivate the team.

Responsibilities

• Manage and supervise all tasks of staff to ensure maximum guest satisfaction.
• Oversee maintenance of efficient repeat guest history system.
• Handle guest complaints and monitor guest comment cards and feedback.

Skills

Organizational skills

Leadership skills

Communication skills

Multicultural management

Education

Degree from School for Tourism & Hotel Management

Tools

Opera Property Management System

Job description

A leading hotel group in Dubai is seeking a dedicated supervisor for the Raffles Club Lounge. Responsibilities include managing staff, ensuring guest satisfaction, and overseeing operations. Candidates should possess a degree in Tourism & Hotel Management and have at least 3-5 years of relevant hospitality experience. Strong leadership and organizational skills are essential, as well as familiarity with the Opera Property Management System. This full-time role offers the opportunity to work in a dynamic environment.