Hotel Guest Experience Supervisor

Minor International; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand is seeking a hotel ambassador in Ras Al Khaimah, UAE. In this role, you will be responsible for creating memorable first impressions for guests while ensuring a positive experience. Candidates should have a strong customer service focus, previous experience in hotel front office operations, and excellent communication skills, including fluency in English. This is a full-time position with no remote work options.

Qualifications

• Strong focus on customer service is essential.
• Prior experience in hotel front office operations is preferred.
• Excellent communication skills; fluency in English is required.
• Experience with Front Office Systems is advantageous.

Responsibilities

• Serve as an ambassador for the hotel and brand.
• Monitor daily guest arrivals to ensure reservations are honored.
• Stay updated on hotel products, services, and facilities.
• Ensure compliance with brand standards and SOPs.

Skills

Customer service focus

Excellent communication skills

Fluency in English

Experience with Front Office Systems

Job description

A leading hospitality brand is seeking a hotel ambassador in Ras Al Khaimah, UAE. In this role, you will be responsible for creating memorable first impressions for guests while ensuring a positive experience. Candidates should have a strong customer service focus, previous experience in hotel front office operations, and excellent communication skills, including fluency in English. This is a full-time position with no remote work options.