Guest Experience Supervisor, Front Desk Leader

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is looking for a Manager to oversee guest check-ins and ensure excellent service standards. The successful candidate must have at least 1 year of related experience and supervisory skills to lead the front desk team. Responsibilities include verifying guest identities, managing billing, and addressing service requests efficiently. This role values customer satisfaction and team collaboration.

Qualifications

• Minimum of 1 year of related work experience required.
• At least 1 year of supervisory experience necessary.
• Strong customer service abilities and leadership qualities.

Responsibilities

• Process guest check-ins, verify payment and assign rooms.
• Assist management in training, evaluating, and motivating employees.
• Address and meet guest service needs and ensure quality standards.

Skills

Customer service skills

Communication skills

Conflict resolution

Team leadership

Education

High school diploma or G.E.D. equivalent

Job description

A leading hospitality company in Dubai is looking for a Manager to oversee guest check-ins and ensure excellent service standards. The successful candidate must have at least 1 year of related experience and supervisory skills to lead the front desk team. Responsibilities include verifying guest identities, managing billing, and addressing service requests efficiently. This role values customer satisfaction and team collaboration.