Customer Support Specialist à United States

• Searching for and attracting new clients, transferring them to the status of permanent clients;
• Work with the company's clients;
• Promotion of the company's services, negotiations, travel to meetings;
• Control of the logistics chain from loading to unloading of goods (support of the client from receiving a request to invoicing);
• Document management, including contracting, invoicing, and control of receivables;
• Maintaining a customer database and reporting in CRM;

Ideal Profile

• High communication skills. Quickly find a common language with the client and know how to go beyond the script in the right situations;
• Self-confidence, quick learning, and self-development;
• Knowledge of foreign trade procedures (incoterms, document flow) is desirable;
• Willingness to work for results, ability to establish, maintain, and develop partnerships with clients;
• Initiative, ability, and desire to make decisions independently;
• Knowledge of cold calling techniques;
• Presentation skills, experience in negotiating and concluding cooperation agreements;
• Competent oral and written language;
• Ready to train;

What's on Offer?

• Opportunity within a company with a solid track record of performance;
• Join a market leader within Shipping;
• A role that offers a breadth of learning opportunities;