Client Relationship Manager

Alert International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consultancy firm in Dubai is seeking a proactive client relationship manager to nurture and build long-term relationships. In this role, you will be the main point of contact for clients, providing tailored solutions and strategic insights. The ideal candidate will have a degree in a relevant field, excellent communication skills in English and Russian, and at least 1 year of experience in a related role in the UAE. A competitive salary and growth opportunities await.

Qualifications

• Proven experience in client relationship management.
• Ability to understand client business objectives and provide tailored solutions.
• Experience working with government entities in the UAE.

Responsibilities

• Develop and maintain long-lasting relationships with key client stakeholders.
• Act as the primary point of contact for clients and address their needs promptly.
• Identify opportunities for account growth through cross-selling and upselling.

Skills

Excellent written and verbal communication skills in English and Russian

Proficient in Microsoft Office Suite

Excellent organizational and multitasking abilities

High level of discretion and ability to handle confidential information

Client-focused with a proactive and problem-solving attitude

Education

Bachelor’s degree in Business, Economics, Management, or a related field

Minimum 1 year of business consultancy and/or related experience in the UAE

Experience in social media tools

Valid UAE driving license

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

You are a proactive, people-focused professional who thrives on building and nurturing strong, long-term relationships with clients. You have strategic mindset, allowing you to understand each client’s business goals and align them with the company’s products or services.

Description

In this role, you will be the primary point of contact for our clients, managing and nurturing long-term relationships with key stakeholders. You will act as a trusted advisor, ensuring that clients receive exceptional service, strategic insights, and customized solutions to meet their business goals. You will collaborate closely with our consulting teams to deliver on client expectations and foster positive, ongoing partnerships.

role & responsibilities

Client Relationship Management:

• Develop and maintain strong, long-lasting relationships with key client stakeholders, ensuring high levels of satisfaction.
• Act as the primary point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally.
• Understand clients’ business objectives, challenges, and strategies to offer tailored solutions and support.
• Conduct regular meetings and check-ins with clients to ensure project milestones are met and to gather feedback on performance.
• Assisting Russian-speaking clients with business setup and licensing.
• Coordinating with various UAE government entities.
• Document processing and attestation.

Account Growth & Retention:

• Identify opportunities for account growth, including cross-selling and upselling additional services or solutions.
• Ensure client retention by providing ongoing value, demonstrating ROI, and fostering a deep understanding of client needs.
• Coordinate with internal teams to deliver solutions that exceed client expectations and contribute to long-term partnerships.

Project Oversight & Coordination:

• Work closely with project managers and consultants to ensure successful delivery of services, meeting agreed timelines and budgets.
• Monitor project progress, identify potential risks, and proactively address any issues that may arise.
• Ensure the accurate and timely delivery of reports, presentations, and other client deliverables.

Client Advocacy & Strategic Insights:

• Serve as the client’s advocate within the firm, ensuring their voice is heard and their needs are prioritized.
• Provide strategic guidance to clients based on industry insights, market trends, and best practices.
• Assist clients in identifying long-term business opportunities and areas for improvement.

Internal Collaboration:

• Work cross-functionally with sales, marketing, and consulting teams to align client expectations with service delivery.
• Assist in the preparation of client proposals, presentations, and contracts in collaboration with relevant teams.
• Provide valuable feedback to internal teams regarding client needs and market trends to enhance service offers.

Skills & Competencies

• Excellent written and verbal communication skills in English and Russian (Mandatory)
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Excellent organizational and multitasking abilities.
• High level of discretion and ability to handle confidential information.
• Client-focused with a proactive and problem-solving attitude.

Education & Qualifications

• Bachelor’s degree in Business, Economics, Management, or a related field.
• Minimum 1 year of business consultancy and/or related experience in the UAE
• Experience in social media tools
• Valid UAE driving license is a plus