Customer Care Executive

Noorka Logistics LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics service company in Dubai is seeking a Customer Care Executive to enhance the customer experience. The ideal candidate will excel in communication and assist clients with inquiries and issues. Responsibilities include responding to customer inquiries, maintaining records, and coordinating logistics operations. The role requires a proactive approach and prior experience in customer service, preferably in logistics. Strong interpersonal skills and proficiency in MS Office are essential for success in this role.

Qualifications

• Previous experience in customer service, preferably in logistics or transportation.
• Professional demeanour with a customer-first attitude.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Provide accurate information about services, shipment tracking, and delivery schedules.
• Handle customer complaints and resolve issues efficiently.
• Maintain and update customer records and databases accurately.
• Coordinate with operations and logistics teams to address concerns.
• Assist in booking and scheduling shipments for clients.
• Generate reports on customer interactions and service performance.
• Support the sales team by providing customer insights.

Skills

Strong verbal and written communication skills in English

Excellent interpersonal and problem-solving skills

Ability to multitask, prioritise and work under pressure

Tools

MS Office

Customer management systems

Job description

Noorka Logistics is seeking a friendly and proactive Customer Care Executive to join our team in Dubai. This role is ideal for someone who excels at communication, enjoys assisting clients and ensures a seamless customer experience across all touchpoints.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Provide accurate information about company services, shipment tracking and delivery schedules.
• Handle customer complaints and resolve issues efficiently, escalating when necessary.
• Maintain and update customer records and databases accurately.
• Coordinate with operations and logistics teams to address customer concerns.
• Assist in booking and scheduling shipments or services for clients.
• Generate reports on customer interactions, feedback and service performance.
• Support the sales team by providing customer insights and follow-ups.
• Ensure a positive customer experience at every point of contact.

Qualifications

• Previous experience in customer service, preferably in logistics or transportation.
• Strong verbal and written communication skills in English.
• Ability to multitask, prioritise and work under pressure.
• Proficiency in MS Office and customer management systems.
• Excellent interpersonal and problem‑solving skills.
• Professional demeanour with a customer‑first attitude.

Joining Noorka Logistics in Dubai as a Customer Care Executive gives you the opportunity to be the key link between our clients and operations. If you are committed to delivering outstanding service and building strong customer relationships, we encourage you to apply.