Service Delivery Executive (Customer Care Executive)

STS Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An educational organization in Dubai is seeking a Service Delivery Executive to perform assigned tasks and provide operational support. The ideal candidate holds a Bachelor's Degree and is proficient in both English and Arabic. Effective communication, teamwork, and time management skills are essential. The role requires knowledge of regulations from governing bodies like RTA and KHDA. The position offers an opportunity to contribute significantly to the school's operations.

Qualifications

• Proficient in Arabic (verbal and written for selected schools).
• Fully versed in all regulations of governing bodies like RTA, KHDA, MOE.
• Ability to multi-task and handle peaks in workload.

Responsibilities

• Carry out assigned tasks and responsibilities in the school.
• Provide additional support to the operations department when required.

Skills

Proficient in English (verbal and written)

Effective communicator

Teamwork

Time management

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Job description

Job Purpose

As a service delivery executive, you will carry out the assigned tasks and responsibilities in the school. You will also provide additional support to the operations department whenever required.

Essential Skills and Qualifications

• Bachelor’s Degree or equivalent.
• Proficient in English (verbal and written).
• Proficient in Arabic (verbal and written for selected schools).
• Effective communicator (written and spoken).
• Be fully versed in all the rules and regulations of the regulatory authorities and other relevant governing bodies (RTA, KHDA, MOE).
• Advanced user of Microsoft Office.
• Ability to work well in a team environment.
• Time management skills – Ability to multi-task and handle peaks in workload.