Customer Support Specialist jobs in United Arab Emirates

ITP Media Group is one of the largest media companies in the Middle East with a portfolio of more than 100 brands. We deliver quality real time content to our audiences, viewers, delegates and guests through digital, print, events, awards, video content, social media platforms and social media influencers. These brands include a range of major names from Time Out and Hotelier Middle East to Commercial Interior Design and Harper’s Bazaar.

ITP’s Hospitality Group is looking for a dynamic sales executive to join its commercial team and work with the industry’s leading B2B platforms for Hotelier brand. The ideal candidate will be an exceptional new business developer with experience working across different media platforms (digital, print, social, events, etc). An existing knowledge and passion for hospitality in the GCC is essential. This rare opening offers career progression opportunities and a supportive environment to develop and grow within an exceptional team and business.

• Source develop and maintain a new client base.
• Drive brand-new revenue across brands by creating relationships with new partners and clients.
• Responsible for pitching multi-channel solutions to a wide variety of different partners and clients.
• Utilize features, topics, events and products to increase and diversify opportunities for new partners and clients.
• Create high-quality presentations that bring each pitch to life during the sales process.
• Deliver outstanding ongoing client service and flawless post-campaign reports.
• Exceed revenue targets via professional high-quality pitching and presenting.
• Work with the Advertising Director to ensure client briefs are exceeded and the editorial team to ensure all executions reflect overall content / editorial standards and strategy.
• Have your finger on the pulse of the industry using professional contacts, events and social media networks to identify the next big supplier in the market.

• A doer.
• An exceptional new business developer. Driven by exceeding revenue targets and finding new clients.
• Strong understanding of all media formats and platforms in hospitality brand stable.
• An existing hospitality sector network within the UAE, GCC and globally.
• Strong relationship-building and communication skills.
• Superb organisational skills.
• Passion for coming up with creative solutions and seeing through to fruition.
• Able to work creatively and efficiently under pressure and to tight deadlines.

• At least two years experience in media sales including digital, print, social, events. GCC region is preferred but not essential.
• Educated to degree level or equivalent industry qualification is preferred but not essential.

• Flexibility and a professional approach at all times.
• Is excited by the challenge of last-minute ad‑hoc projects in addition to daily output.
• Highest standard of accuracy and attention to appetite to develop new skills and attributes through training and mentoring.
• A desire to build a successful career and progress within the industry.
• English language proficiency in MS PowerPoint and Excel.
• Be a team player.

• ITP Media Group is a company filled with individuals as diverse as the subjects we cover. At the same time there are common characteristics we all share.
• To join our team you’ll want to.
• Have a high sense of ownership, urgency and drive.
• Either have experience at or want to dive headfirst into a fast‑paced digital‑first company.
• Think BIG.
• Have excellent communication and relationship building skills.
• Be commercially astute.

• Ad hoc projects as required, attend events out with working hours as required.
• Occasional travel as required.
• Assisting in raising the profile of the Hospitality Group and ITP Media Group.
• Any other reasonable requests from the company directors.