Customer Support Specialist jobs in United Arab Emirates

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as Spa Host you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As Spa Host at The Lana Dubai, here are just some of the great benefits you will receive :

• Competitive Salary Package
• World‑class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

You’ll love what you do and take pride in delighting our guests :

• You will play an integral role in providing a positive and memorable experience for all our spa visitors and hotel guests
• Provide essential administrative support to the Spa and Wellness facility working closely with its department head and spa team (and other departments collaboratively) to ensure a seamlessly smooth running of its operations and beyond
• Serve as the main point of contact in all communication activities, warmly welcoming guests on arrival (discretely and professionally) ensuring they are comfortable and happy, at all times
• You’ll also effectively operate and manage the spa booking system scheduling appointments and experiences while controlling therapist activity, check ins and outs, transactions, stock inventory, reports and guest records, as well as all other expectations relevant to the ultimate guest spa journey
• Organize and maintain a tidy reception, spa lobby area, and all retail points while representing the Company and partner brand to the highest standard in your appearance and attitude
• Participate in achieving individual and departmental targets optimizing revenue in the upselling of spa services and retail products by offering relevant recommendations to our guests, confidently
• Demonstrate an exceptional guest service, promptly addressing and satisfactorily resolving guest concerns or issues ensuring all needs are met and exceeded
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As Spa Host at The Lana Dubai, you’ll have the opportunity to bring these to life and continue to create our legacy

The items shared are the essence of a day in the life of a Spa Host at The Lana Dubai, but we’ll make sure you are provided with specifics on how we care for our hotel.

• You’ll bring your unique personality and passion to the role and the Spa and Wellness team
• Have a strong background in spa reception and guest reservations in the luxury environment, with a minimum of 2 years’ experience handling
• You have a talent for interacting, organizing and effectively demonstrating exceptional guest relations
• Possess good team spirit, empathy and be guest‑centric
• Communication is what keeps our departments running perfectly. You will have great skills in this area with a strong customer service ethic and know of its importance
• English is the main language spoken in our hotel, so you can communicate comfortably in it. Knowledge of Arabic or other languages is a plus, however not mandatory.