Multi-Property Guest Loyalty & Sales Executive

Marriott Hotels Resorts; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading international hotel brand is seeking a Guest Services Associate to improve guest satisfaction through effective communication and service. Candidates should have a high school diploma and at least 2 years of related experience. Responsibilities include handling guest requests, supporting team members, and ensuring adherence to service standards. The role requires strong sales techniques and customer service skills for maximizing revenue while fostering guest loyalty.

Qualifications

• Minimum 2 years of related work experience in a customer service role.
• Ability to handle guest requests and represent the brand positively.
• Clear and professional communication skills.

Responsibilities

• Resolve guest calls, requests, or problems efficiently.
• Assist management in training and motivating employees.
• Maintain positive working relationships with guests and staff.

Skills

Sales techniques

Customer service

Communication

Education

High school diploma or G.E.D. equivalent

Job description

A leading international hotel brand is seeking a Guest Services Associate to improve guest satisfaction through effective communication and service. Candidates should have a high school diploma and at least 2 years of related experience. Responsibilities include handling guest requests, supporting team members, and ensuring adherence to service standards. The role requires strong sales techniques and customer service skills for maximizing revenue while fostering guest loyalty.