Customer Support Specialist à Émirats arabes unis

Role : Senior Relationship Manager - Wholesale Banking Group
Location : Dubai
Role Purpose: To manage an assigned existing Commercial Real Estate clients portfolio and a list of Target Market Commercial Real Estate potential prospects for acquisition towards achieving financial targets (including but no limit to revenue new net revenue volume cross-sell ratio ROE and ROA) and overall customer satisfaction

To be fully involved and primarily responsible for account strategy and business growth

• Manage assigned portfolio with a focus on relationships
• Achieve financial targets assigned in line with portfolio handled (e.g. total revenues revenue from treasury products revenue from cash management RORC etc.)
• Ensure regular interaction with clients to address any banking/financial needs and increase ADIB share of wallet
• Conduct joint client calls with product partners (CFIB Treasury GTS) as per the account plan to identify opportunities to deepen relationship
• Work closely with customer service unit to ensure that clients day to day transaction needs are addressed

• Assume responsibility for credit risk and day to day management of own portfolio
• Conduct due diligence in preparing credit applications including screening against TM & RAC and prepare green light memos for CRT
• Structure facilities that comply with ADIBs credit policy with adequate security/collateral terms and conditions and profitability (ROA RORC) in line with thresholds
• Negotiate internally and with clients for closure of deals
• Ensure fulfilment of all required documentation (incl. insurance) as per the banks credit policies and procedures
• Ensure all deferred documentation is obtained on time
• Continuously monitor overall performance of company and its industry through the calling process
• Execute annual renewals of facilities on time
• Monitor and track assigned portfolio on a dynamic basis to recognize problem credits early

• Understand market and business trends
• Develop sector expertise: understand economics of industry key levers and key products to offer
• Ensure that all new deals in discussion are recorded and updated in deals in pipeline report on a weekly basis

• Conduct client calls at least quarterly
• Document call memos in standard format capturing the contents of the meeting opportunities for business development clients financial plan etc.
• Develop account plans for each relationship and use it as a basis for regular client calling; keep account plans updated
• Ensure that all new deals in discussion are recorded and updated in deals in pipeline report on a weekly basis
• Manage a list of prospects as assigned centrally and ensure that adequate follow up is made leading to new client acquisition
• Ensure that all operational issues are addressed to the satisfaction of customers (e.g. establishment of LCs/LGs disbursement of financing etc.)

• Ensure that activities are in full compliance of group policies and processes including Sharia requirements Central Bank regulations and other internal Legal and Compliance regulations at all times
• Ensure satisfactory internal and external audit ratings

• Attend recommended trainings

• Knowledge of credit policy & procedure
• Strong analytical skills
• Customer Service Oriented
• Strong Marketing Skills

Required Experience:

Manager