Customer Support Specialist à Émirats arabes unis

We are seeking a detail-oriented Techno-functional solution expert to support the implementation of CRs and Projects in Finastra Trade Systems (FCC and TI+). This role involves gathering and analyzing business requirements and ensuring the successful deployment. The ideal candidate will have a strong understanding of trade and experience with system implementations in a Bank.

• Expert knowledge in FCC/TICC SDK customization and localization, Patch upgrade and Data model
• Expert knowledge in software implementation, migration and upgrades
• Liaise with vendor for coordination and deploying the patch fixes in Test, Production and DR environments
• Work in close collaboration with internal teams throughout the life cycle to ensure cross-team alignment in project deliverables
• Support Business As Usual (BAU) for trade systems
• Liaise with Business to understand the requirements related to Trade modules
• Issue resolution in specific Trade modules well within the agreed SLA\'s, wherever required
• Ensure Audit / Regulatory compliance for projects
• Document the requirements and obtain user and vendor sign off that would form the basis for the system build, UAT and final system acceptance
• Assist the Test Manager to perform Regression Testing, as and when required before involving users for UAT
• Ensure the Change request raised by Business are met on time, without compromising the quality of delivery
• Maintain all necessary project documentations
• Training the users, roll out planning, post implementation support

• 10+ years of experience as a Techno functional, with minimum 5+ years in Trade systems
• Proven experience in a Trade systems implementation
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in Software Development life cycle in Trade products