Customer Support Specialist jobs in United Arab Emirates

Axis has something great to offer! Axis Communications has an exciting position as Key Account Manager – End Customer in Dubai, UAE.

This person will be responsible for driving sales for our selected end customer companies and to develop and implement business plans for the existing and new large end customers.

It will be your responsibility to continuously evaluate annual defined targets and to close projects inside the accounts list. A part of this role will also be to work together with all Axis departments (Sales, Business Development, Marketing, Sales Engineers and Post‑sales Support) to manage a 360º customer relation.

Axis is a fast‑growing and innovative IT company with a global footprint. Our products and solutions focus on security surveillance and remote monitoring based on innovative, modern, and open technology platforms. This is a Swedish‑based company with around 5,000 employees in more than 50 countries. Axis offers a multicultural workplace with an open corporate culture. We allow and spur our employees’ independent thinking. Here we bring together talented and creative people working towards the same goal – innovating for a smarter, safer world!

As a Key Account Manager – End Customers you will be responsible for the sales target, sales KPIs and development of the assigned accounts. You will develop business plans and map the assigned accounts within its complexity. You will also be responsible for the strategic management of the accounts with the goal of deepening the Axis relationship across product and solution lines, over an extended time horizon and eventually across geographical boundaries. All of this while identifying and influencing the major stakeholders and the ecosystem partners and coordinating activities within the different company functions.

You will also actively participate in selected associations, tradeshows, market events and congresses to create brand awareness and detect new opportunities. Then you will update, maintain and share all the major information within the accounts through Salesforce. Most important, we are looking for a true Axis core value ambassador!

To be successful in this role you need to have proven experience within sales and a strong business acumen, developed through your experience in selling high value solutions. You need to be able to take initiatives, challenge our ways and suggest improvement areas. It is important to possess an outstanding ability to understand the customer needs and to create the best value proposition for each account. We are looking for someone transparent, loyal, and a committed team player who enjoys working in a collaborative and transversal organization.

• Degree in Engineering and / or Business Administration
• 8+ years in the role of Sales in the region, National / Key Accounts for Large end customers
• Experience with indirect B2B sales
• Strong knowledge of the oil and gas sector.
• Knowledge in network infrastructure is preferable
• Used to complex sales management in fast pace environments
• Strong account management and team‑building skills
• Proven ability to build strategic and trusted relationships at all levels
• Strong communication (verbal, listening, written), presentation and negotiation skills
• Knowledge of the physical or cyber security market will be an advantage
• Fluent in English and Arabic preferably.
• Well‑structured in forecasting and delivering results.

At Axis, you will be working within an international organization surrounded by enthusiastic people in an open‑minded and innovative culture. We are growing rapidly, which means that new challenges and opportunities to grow personally and professionally occur every day. Welcome to take part in our story of success!

Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. The first step of becoming an Axis employee is easy – all you have to do is apply.

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.