Inside Sales Coordinator ( Dometic Mobile Cooling)

Land Vehicles EMEA; Dubai; Hybrid; AED 130,000 - 150,000; Full time

Job summary

A global leader in mobile solutions is seeking a passionate Sales Operations Leader to join their Dubai team. In this hybrid role, you will manage sales operations, optimize processes, and empower the commercial team to achieve strategic growth targets in the MENA region. Your responsibilities will include coordinating sales orders, developing KPIs, and ensuring effective cross-functional collaboration. Ideal candidates will have strong analytical skills and experience in regional sales operations. Join a dynamic environment with opportunities for growth.

Benefits

Opportunities to grow

Inclusive work environment

Qualifications

• Strong analytical process and leadership capabilities.
• Experience in regional sales operations.
• Ability to manage and improve sales processes.

Responsibilities

• Lead and improve all sales operations processes.
• Coordinate and process sales orders ensuring accuracy.
• Develop dashboards for sales performance monitoring.
• Collaborate with Product Marketing for sales tools.
• Monitor internal stock and spare parts levels.

Skills

Sales Operations Management

Business Analytics

Process Optimization

Cross-functional Collaboration

CRM Administration

Tools

CRM Systems

Job description

• Applications are considered on a rolling basis
• Dubai
• Hybrid

Job Description

About the position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor residential and professional applications. We are on a growth journey now looking for our next star a passionate Sales Operations Leader to support our MENA region for Mobile Cooling Solution.

As an Inside Sales Coordinator in the MENA MCS team you will be involved in several activities to support and enable the growth of the Mobile Cooling Solutions (MCS) business across the MENA region. This role will be responsible for driving sales excellence optimizing sales processes enabling the commercial team and ensuring seamless operational execution to support our strategic growth targets. The ideal candidate will possess strong analytical process and leadership capabilities with experience in regional sales operations.

You will participate also on fairs and exhibitions.

Your main responsibilities

Sales Operations Management:

• Lead and continuously improve all sales operations processes including forecasting, pipeline management, order processing, pricing governance and sales performance tracking.
• Coordinate and process sales orders from receipt to delivery ensuring accuracy and timely execution.
• Support the field sales team with quotations, proposals and follow-up communications.
• Maintain and update sales databases, CRM systems and customer records.
• Liaise with logistics, finance and warehouse teams to ensure smooth order fulfilment.

Business Analytics & Reporting:

• Develop and maintain dashboards, KPIs and actionable reports that provide visibility into sales performance, customer trends and business opportunities.

Sales Enablement:

• Collaborate with Product Marketing and Commercial leaders to ensure the sales team is equipped with the right tools, training, processes, and resources to succeed.

Process Optimization:

• Streamline and standardize sales processes across the MENA region to improve efficiency, accuracy and scalability.

CRM Administration:

• Manage and continuously improve CRM usage and data integrity, providing training and guidance to ensure adoption and maximize value.

Commercial Planning Support:

• Partner with Sales and Finance to develop and monitor sales budgets, quotas, and incentive programs aligned to business objectives.

Cross-Functional Collaboration:

• Act as a key liaison between Sales, Supply Chain, Customer Service and Finance to ensure seamless order execution and customer satisfaction.

Market Intelligence:

• Gather, analyze and disseminate competitive intelligence, market trends and customer feedback to support sales strategies.

Pricing and Quotation Management

• Create customized price sheets based on agreed business terms to ensure margin targets are achieved.
• Prepare accurate sales quotations for customers and generate purchase orders for suppliers/factories.

Inventory Monitoring

• Monitor internal stock and spare parts levels ensuring optimum stock availability in Jebel Ali warehouse through team discussions.

Cross-functional Coordination

• Liaise with logistics and finance teams to resolve operational matters including shipping, billing and payment follow-up.
• Cross-check invoices and purchase orders sent or received for accuracy and completeness.

What do we offer

• You are offered an interesting role in a dynamic, fast-paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.
• The growth at Dometic is continuous which gives you great possibilities to evolve with the company.

Dometic is passionate about building together an inclusive and equitable working environment that respects individual strengths, views and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Required Experience:

IC