Customer Support Representative jobs in United States

Responsible for securing new customers and maintaining and developing existing accounts.

1. Meet and exceed the target set in terms of contributing and generating revenue for the department.
2. Conduct and report the minimum number of sales leads set by the management and transform a minimum of those into revenue generating business.
3. Maintain records of customer details / sales visits.
4. Identify potential customers and register opportunities; relentlessly pursue realization of such opportunities leading to revenue for the company.
5. Regularly visit existing accounts validating our service levels and develop new revenue streams.
6. Negotiate with the accounts as per price guidelines given, looking to maximize profits.
7. Follow up on customer communications in a timely and professional manner.
8. Support Customer Service and work closely with Operations and Documentation on the execution of customer service contracts.
9. Promote the services and products of all entities, and coordinate sales efforts with other department sales.
10. Assimilate market information and take part in the overall business development through weekly/monthly sales meetings.
11. Follow up with clients for outstanding support by Finance.