Account Manager

Doctify; United Arab Emirates; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global healthcare platform is looking for an Account Manager to join their Customer Success team in the UAE. This role involves managing a portfolio of accounts and ensuring client satisfaction by providing an excellent customer experience. The successful candidate will thrive in a dynamic environment, possess strong communication skills, and have a track record in account management or sales. The position offers a hybrid working model, competitive compensation, and comprehensive support for continuous learning and development.

Benefits

30 days annual leave

Health insurance

Enhanced Parental Leave

Competitive compensation

3-month onboarding experience

Ongoing learning opportunities

Employee referral bonus

Qualifications

• Proven experience within account management, sales, or a similar field.
• Ability to thrive in a fast-paced environment.
• Strong commitment to customer success.

Responsibilities

• Manage a portfolio of accounts and ensure customer engagement.
• Build relationships and guarantee client satisfaction.
• Conduct meetings with clients over phone, virtually, and in person.

Skills

Account management experience

Sales skills

Natural communication skills

Resilience

Growth mindset

Tools

Salesforce

Job description

We’re Doctify – the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence. Founded in 2015 and backed by $30m+ in funding, Doctify operates across 6 countries. We are uniting the global healthcare community, one trusted connection at a time. We do things differently here at Doctify, we are boldly leading a digital revolution in healthcare and are confident in our mission.

About The Role

We are looking for an Account Manager to join our Customer Success team. You will use your proven experience to take ownership of a portfolio of accounts, data tasks, speaking to our existing customers, and ensuring they’re engaged with the Doctify platform. This role sits within an exciting, energetic and hardworking team. Initially, you will be learning more about the product (front and back-end) and platforms we use internally, e.g. using industry‑leading CRM and customer tools such as Salesforce. You will be provided with training in order to be successful at your job – just arrive with an appetite to learn!

• Offer a premium experience for our clients by thoroughly understanding their business goals and ensuring that Doctify meets them.
• Build relationships with your portfolio of clients, ensuring their overall satisfaction with our software and increased revenues.
• Conduct client meetings over the phone, virtually and in person.
• Act as a trusted advisor, advocating client needs across our client base and internally.
• Convey the best practice examples that drive ROI and increased engagement.
• Develop strong relationships with our internal teams to support your accounts.

About You

You will have proven experience within account management, sales, or a similar field. You love tackling difficult challenges, with a positive attitude and always strive to find the best solution for the client. You have a commercial‑focused mindset, whilst keeping the customer at the core of everything you do.

• Thrive working in a fast‑paced environment and have an open mind when it comes to the changing environment a scale‑up can sometimes bring.
• Possess natural communication skills, and you are not afraid of phone, virtual and in‑person engagement.
• Have a commercial‑focused mindset and an unwavering commitment to customer success.
• Demonstrate adaptability, resilience, and a growth mindset.

What We Offer

• 🌴 Time Off, Flexibility & Balance – 30 days annual leave, earning up to 32 days leave with tenure
• Hybrid working model
• Enhanced Parental Leave – 2 weeks Peternity Leave to welcome your newest furry family member
• Health insurance
• ⭐ Setting You Up for Success – Competitive, benchmarked compensation (base salary plus commission)
• 3‑month immersive onboarding experience
• Ongoing learning through expert‑led sessions, leadership insights, and soft‑skill development
• Clear internal mobility pathways to accelerate your career

The Uniquely Doctify Experience

• Daily team huddles to connect, share wins and spark ideas
• Regional Lunch Clubs & team socials powered by our Fun Police
• Quarterly Doctifier nominated Impact Awards
• Employee referral bonus: £700 (or local equivalent) per hire

Our Commitment to DEIB

Diversity, equity, inclusion and belonging aren’t just values. They’re at the core of what makes us Uniquely Doctify. These principles shape how we work, how we build our teams, how we design our policies, and how we bring our mission to life. As a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers and each other. We’re committed to creating a fair, inclusive environment where everyone is heard, respected and empowered to thrive. We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments, we’re happy to discuss how we can support you. You can contact us at [e-mail].