Key Account Manager

. Crane Worldwide Logistics .; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A logistics service provider in Dubai is seeking a Manager to ensure service and performance standards are met. The ideal candidate will manage key accounts, provide effective solutions, and collaborate across teams to deliver operational excellence. Strong experience in logistics and customer relationship management is required. This role offers a dynamic work environment and competitive compensation.

Qualifications

• Minimum 5 years of experience in logistics management or related fields.
• Strong customer relationship management skills.
• Ability to work collaboratively across various departments.

Responsibilities

• Ensure service and performance standards are met.
• Manage key account expectations and deliver quality service.
• Resolve disputes and service issues effectively.

Job description

Overview

Ensure that the company fulfils its service and performance standards as per agreed service level agreements.

Responsibilities

• Ensure that the company fulfils its service and performance standards as per agreed service level agreements
• Manage key accounts expectations and work with internal stakeholders to deliver a consistent quality customer experience.
• Partner with the customers to understand their needs and provide effective solutions to the key accounts to ensure service excellence
• Participate in Customer Relationship Management activities and initiatives to improve business relationships customer retention and new businesses from existing
• Participate in Key Accounts RFQs.
• To resolve disputes and service issues effectively and amicably.
• Collaborate across departments and work in partnership with Commercial and Operations teams to deliver logistics solutions and achieve service and operational excellence.

Qualifications

Required Experience:

Manager