Relationship Manager-Small Business Finance

ADIB Group; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading financial institution in Dubai is seeking a Relationship Manager responsible for developing and maintaining business relationships with clients. The role involves enhancing customer satisfaction, identifying cross-selling opportunities, and ensuring compliance with banking regulations. Candidates should have excellent communication and analytical skills, along with a good understanding of banking products and practices.

Qualifications

• Experience in managing business relationships with banking clients.
• Good knowledge of banking products and services.
• Proficient in performing credit analyses and appraisals.

Responsibilities

• Develop and maintain business relationships with SBF clients.
• Conduct regular meetings to enhance customer relationships.
• Identify opportunities for cross-selling products.

Skills

Customer relationship management

Credit appraisal techniques

Communication skills

Knowledge of banking regulations

Good analytical skills

Job description

Overview

Role: Relationship Manager

Location: Dubai

Role Purpose: This role is primarily responsible for developing and maintaining business relationships with SBF clients to fulfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationship, identify further opportunities for x-sell and improve service

Key Accountabilities

• Revenue
• Expenses
• Net Income
• Assets
• Customer metrics: consumer satisfaction; loan/financing repayment performance; loan/financing delinquency rates; customer retention; substantiated complaints; compliance with regulatory requirements, best practices, guidelines and codes of conduct
• No. of valid customer complaints
• Percentage of delinquent customers
• No. of customer exits due to Financial Crime Compliance reasons

Specialist Skills / Technical Knowledge

• Good knowledge of ADIBs Business Banking products & services
• Experience of credit analyses
• Good knowledge of ADIBs Operational Policies & Procedures
• Proficient in credit appraisal techniques including credit risk, business & financial analysis
• Knowledge of Business Relationship Management
• Fair Knowledge of UAE banking practices, regulations & risks
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Excellent knowledge of service standards
• Knowledge of Cross Sales
• Computer skills
• Excellent Communication Skills

Required Experience

Manager