Front Desk Supervisor - VIP & Groups Lead

Kempinski Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand is seeking a Front Office Supervisor in Dubai to oversee reception operations, ensuring top-notch guest services aligned with high standards. The ideal candidate will have 1-2 years in a similar role, operational knowledge of front desk processes, and familiarity with hotel technology such as Opera. Success in this role involves motivating staff and effectively handling guest inquiries and complaints.

Qualifications

• 1 to 2 years of experience in a receptionist position.
• Preferably in an international five-star hotel.

Responsibilities

• Supervise front desk operations during check-ins and check-outs.
• Train new employees on reception duties.
• Handle guest complaints and ensure satisfaction.
• Coordinate with departments for guest requirements.
• Maintain records of guest interactions and complaints.

Skills

Operational knowledge of front desk operations

Knowledge of VIP welcoming protocol

Result and quality driven

Microsoft Office proficiency

Advanced knowledge of Opera

Job description

A luxury hotel brand is seeking a Front Office Supervisor in Dubai to oversee reception operations, ensuring top-notch guest services aligned with high standards. The ideal candidate will have 1-2 years in a similar role, operational knowledge of front desk processes, and familiarity with hotel technology such as Opera. Success in this role involves motivating staff and effectively handling guest inquiries and complaints.