Case Worker jobs in Singapore

Department: Sales and Business Development

Position Overview:

Your role will start with contacting potential learners to set up virtual meetings, counsel the learners and sell / convert to admissions. You will contact warm leads for programs via phone and email / consult potential students on how our programs can help them achieve their career goals. Outcome measured will be the number of lead conversions / admissions generated.

• Lead Generation, Nurturing and Conversion: Cold calls, direct emailing, and perform other lead generation activities.
• Build and manage pipeline of leads that have inquired about our programs.
• Provide in-depth and customized information on courses / programmes to prospective students via phone and email.
• Strong phone presence / Comfortable making 120+ dials and/or emails a day to connect with warm leads and to generate further leads.
• Work with the prospective learners through the enrolment process by following up and building urgency.
• Ability to build a referral funnel from the existing students.
• Close sales, generate conversions to achieve weekly, monthly and quarterly quotas.

• Adhere to the inside sales process, data management processes and workflow.
• Record, track and report sales activities on timely basis using the CRM tool.
• Initiate and implement plans to increase sales in coordination with reporting manager.
• Periodic reports to the reporting manager w.r.t activities done.
• Provide feedback to leadership on call quality, observed trends, and insights from student conversations.
• Display efficiency in gathering market and customer info, to enable product feedback and improve product positioning.

• Thorough understanding of the sales process and should have proven track record.
• Candidate to be self-motivated and entrepreneurial with a passion to drive and build sales from a modest starting point.
• MS Office Skills
• Excellent inter-personal, communication (both verbal and written) and listening skills
• Good cross-cultural awareness to be able to effectively communicate with customers from various geographies.
• Experience using a CRM
• Demonstrated ability to manage and prioritize a large pipeline with difference stages in the enrolment process that require follow up.
• Ability to hit metrics, targets without being micromanaged.

Education: Graduate / Post graduate from any institute, MBA can be an added advantage.

Experience: 3-6 years of experience in Sales function, preferably selling Higher Education courses (Inbound Sales, One-on-one selling, Lead generation and conversion roles)