Customer Support Specialist — Growth & Impact

Resumecampus; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A customer support-focused firm in Dubai is seeking a dedicated Customer Support Officer to assist customers with inquiries and resolve issues efficiently. The ideal candidate will possess excellent communication skills, a strong problem-solving approach, and the ability to maintain product knowledge. Competitive salary and benefits include health insurance and professional development opportunities.

Benefits

Competitive salary

Health and dental insurance

Professional development opportunities

Friendly work environment

Opportunities for career growth

Qualifications

• High school diploma or equivalent; Bachelor's degree is a plus.
• Previous experience in a customer support role is preferred.
• Excellent written and verbal communication skills.
• Empathetic and patient approach to handling inquiries.
• Strong problem-solving capabilities.

Responsibilities

• Provide prompt assistance to customers via phone, email, and chat.
• Resolve customer issues and complaints effectively.
• Maintain deep knowledge of products/services.
• Document customer interactions accurately.
• Collect and document customer feedback.

Skills

Communication skills

Problem-solving skills

Attention to detail

Teamwork

Empathy

Education

High school diploma or equivalent

Bachelor's degree in a related field

Tools

Customer support software

Job description

A customer support-focused firm in Dubai is seeking a dedicated Customer Support Officer to assist customers with inquiries and resolve issues efficiently. The ideal candidate will possess excellent communication skills, a strong problem-solving approach, and the ability to maintain product knowledge. Competitive salary and benefits include health insurance and professional development opportunities.