Client Service Specialist

. Crane Worldwide Logistics .; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A logistics company in Dubai seeks a client service representative. You will engage with clients, resolve service issues, and maintain daily contact. Candidates should have a graduate degree and 1-2 years of experience in freight forwarding operations. Strong client service and problem-solving skills are essential. Competitive compensation and opportunities for growth are offered.

Qualifications

• 1-2 years experience in freight forwarding operations and customer service.

Responsibilities

• Maintain contact with clients, carriers, and potential clients daily.
• Solve issues with orders, delivery dates, or service.
• Engage clients at all levels.

Skills

Client Service skills

Quality Focus

Problem Solving

Documentation Skills

Listening

Resolving Conflict

Ability to multi-task

Education

Graduate

Job description

Essential Job Functions

• Redetection of New Business o operation.
• Client Engagement at all levels
• Proactive in providing quality client service.
• Maintains contact with clients carriers and potential clients on a daily basis.
• Client service performance
• Other duties as assigned.
• Resolves issues with orders delivery dates or service.
• Resolves the clients complaint determining the cause of the problem.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job may require extended sitting or standing use of standard office equipment.

Other Skills & Abilities

• Client Service skills
• Quality Focus
• Problem Solving
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to multi-task

Education Requirements

• Graduate
• 1-2 years experience in freight forwarding operations and customer service.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience

Required Experience:

Unclear Seniority