Customer Service Agent

Presentail; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service company in Dubai is seeking a Customer Service Representative to enhance customer satisfaction at their Al Barsha shop. The role involves managing inbound communications, advising customers, and maintaining product knowledge to ensure effective service. Ideal candidates have a bachelor's degree, 1-2 years of experience, and excellent communication skills.

Qualifications

• 1-2 years proven experience in supporting client success.
• Passion for delighting customers with above and beyond service.

Responsibilities

• Manage inbound customer communications: Answer customers' questions.
• Advise customers on how to leverage the product/service.
• Act as a product expert to ensure accurate information.
• Record customers' interactions in the internal system.

Skills

Excellent written and verbal communication skills

Ability to address complaints and issues

Excellent time-management and prioritization skills

Education

Bachelor’s degree or equivalent

Tools

CRM system

Job description

Overview

Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities

• Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system