Customer Support Officer

Resumecampus; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A customer support-focused firm in Dubai is seeking a dedicated Customer Support Officer to assist customers with inquiries and resolve issues efficiently. The ideal candidate will possess excellent communication skills, a strong problem-solving approach, and the ability to maintain product knowledge. Competitive salary and benefits include health insurance and professional development opportunities.

Benefits

Competitive salary

Health and dental insurance

Professional development opportunities

Friendly work environment

Opportunities for career growth

Qualifications

• High school diploma or equivalent; Bachelor's degree is a plus.
• Previous experience in a customer support role is preferred.
• Excellent written and verbal communication skills.
• Empathetic and patient approach to handling inquiries.
• Strong problem-solving capabilities.

Responsibilities

• Provide prompt assistance to customers via phone, email, and chat.
• Resolve customer issues and complaints effectively.
• Maintain deep knowledge of products/services.
• Document customer interactions accurately.
• Collect and document customer feedback.

Skills

Communication skills

Problem-solving skills

Attention to detail

Teamwork

Empathy

Education

High school diploma or equivalent

Bachelor's degree in a related field

Tools

Customer support software

Job description

Overview

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities

1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

Qualifications

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

Benefits

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

How to Apply

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.