Customer Service Manager jobs in United Arab Emirates

Do you have an appetite for all things Food & Beverage? Are you as keen as mustard where service is concerned, whilst ensuring back of house is in order—whether it be managing numbers, setting a rota, or laying the table for a successful team? Then why not join us at the Radisson Hotel Group to Make Every Moment Matter, where our guests can relax and enjoy the experience!

Our Food & Beverage Service Team are sophisticated hosts with an instinctive ability to anticipate guests’ needs by being in the right place at the right time, delivering a hospitality experience that goes above and beyond—creating memorable moments for our guests.

As Food & Beverage Supervisor, you will join a team passionate about delivering exceptional service, believing that anything is possible while having fun in all that we do.

Interested? Say Yes I Can! We are looking for passionate people just like you!

• Support the smooth operation of the food & beverage department, ensuring all aspects of guest service are delivered to the highest standards.
• Proactively work to improve guest satisfaction and comfort, providing positive and timely responses to guest inquiries.
• Implement plans and achieve objectives related to food & beverage initiatives and hotel targets.
• Supervise the food & beverage team, fostering a culture of growth, development, and high performance.
• Ensure costs and inventory are controlled, and productivity and performance levels are maintained.
• Build and maintain effective relationships with all key stakeholders.
• Lead departmental programs to enhance service standards, profitability, and cost management.
• Ensure compliance with all legislation, planning and delivering due diligence activities, and maintaining documentation for audits.

• Arabic speaker preferred.
• Experience in food & beverage service.
• Strong supervisory and managerial skills with a hands-on, lead-by-example approach.
• Passion for delivering exceptional guest service and the hospitality industry.
• Creative problem-solving skills and support capabilities.
• Personal integrity and the ability to work in a demanding environment.
• Experience with IT systems across various platforms.
• Strong communication skills.

Radisson Blu Hotel, Ajman features stylish interiors, a variety of restaurants and bars, and a service-minded team with a Yes I Can! attitude. The hotel offers 148 elegant rooms with Apple TV connectivity, a signature Italian restaurant, spa facilities, private massage rooms, a temperature-controlled pool, and shuttle service to a private beach. It also includes 4 meeting rooms and a large ballroom for events.

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group, we believe people are our greatest asset. Visit us at careers.radissonhotels.com to learn more about our culture and opportunities.

Skills: Fast-paced experience.