Cleaning Services Operations Manager

Careers International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A cleaning services company in Dubai is seeking an experienced Operations Manager to oversee daily and strategic operations. The role includes supervising a large field team, ensuring quality service delivery, managing client relationships, and implementing cleaning schedules. The ideal candidate has 5-7 years of experience in cleaning or facilities management, strong leadership abilities, and is fluent in English. This role offers an opportunity to enhance operational efficiency and improve service quality.

Qualifications

• 5-7 years of experience in cleaning/facilities management (UAE/GCC preferred).
• Strong leadership, organizational, and team coordination skills.
• Good knowledge of cleaning tools, materials, and service protocols.
• Fluent in English; strong reporting skills preferred.
• Valid UAE driving license preferred but not mandatory.
• Strong client-facing and communication abilities.

Responsibilities

• Lead and manage supervisors, drivers, and cleaners across multiple locations.
• Implement and monitor cleaning schedules and service contracts.
• Handle client acquisition, retention, and complaint resolution.
• Coordinate manpower planning, recruitment, and training.
• Ensure health and safety standards are met on all job sites.
• Manage inventory, procurement, and logistics of cleaning supplies.
• Monitor operational costs and suggest efficiency improvements.
• Generate performance and compliance reports for management.

Skills

Leadership

Organizational skills

Team coordination

Client communication

Fluent English

Tools

Cleaning tools and materials knowledge

Job description

We are seeking an experienced Operations Manager to oversee the daily and strategic operations of a cleaning services business. This role involves supervising a large field team ensuring contract delivery maintaining service quality and managing client relationships.

Key Responsibilities

• Lead and manage supervisors drivers and cleaners across multiple locations
• Implement and monitor cleaning schedules and service contracts
• Handle client acquisition retention and complaint resolution
• Coordinate manpower planning recruitment and training
• Ensure health and safety standards are met on all job sites
• Manage inventory procurement and logistics of cleaning supplies
• Monitor operational costs and suggest efficiency improvements
• Generate performance and compliance reports for management

Requirements

• 5 7 years of experience in cleaning/facilities management (UAE/GCC preferred)
• Strong leadership organizational and team coordination skills
• Good knowledge of cleaning tools materials and service protocols
• Fluent in English (Hindi/Nepali is a plus); strong reporting skills
• Valid UAE driving license preferred but not mandatory
• Strong client-facing and communication abilities