Customer Service jobs in United States

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Job Description

Greeting Guests: Welcome guests upon their arrival and ensure a positive first impression.

Reservation Management: Manage reservations and seating arrangements to ensure efficient use of available space.

Customer Service: Provide excellent customer service by addressing guest inquiries, resolving issues, and ensuring guest satisfaction.

Seating Guests: Escort guests to their tables, present menus, and assist in seating arrangements according to the reservation and seating plan.

Communication: Collaborate with the waitstaff, kitchen, and management to coordinate efficient and smooth operations.

Maintaining Cleanliness: Ensure the cleanliness and organization of the reception area and dining section.

Assisting with Events: During events or busy periods, hostesses may be required to assist in organizing and coordinating special functions.

Up-selling: Promote special offers, menu items, or promotions to increase revenue.

Knowledge of the Establishment: Stay informed about the restaurant's menu, specials, and events to provide accurate information to guests.

Handling Reservations: Manage phone and online reservations, confirm bookings, and maintain an organized reservation system.

Adhering to Policies: Follow company policies, procedures, and guidelines related to customer service and hospitality.

Qualifications:

High school diploma or equivalent is usually the minimum requirement. Some employers may prefer candidates with vocational training, certificates, or degrees in hospitality management or a related field.

Additional Information:

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance: Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Chefs
• F&B
• Front Desk