Executive Customer Relations Specialist — UAE (Escalations & CX)

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company in Dubai is seeking an experienced customer service professional to resolve escalated customer contacts. The successful candidate will address complex issues and contribute to improving customer experiences through detailed analysis. This role requires strong communication skills in English and Arabic, with a focus on customer advocacy and conflict resolution. Candidates must be UAE nationals with substantial customer service experience. The position is structured to accommodate the needs of customers and includes various responsibilities with an aim for quality service.

Qualifications

• Strong in both written and verbal English and Arabic.
• 12 years customer service experience.
• Self-disciplined and proactive.

Responsibilities

• Respond to enquiries from corporate executives and government authorities.
• Provide advice to customer service staff regarding escalated contacts.
• Communicate effectively with other departments to research complaints.
• Provide detailed root cause analysis for customer advocacy.
• Recognize and communicate quality concerns to management.

Skills

Excellent English communication skills

Prior experience in Customer Service

Exceptional customer handling skills

Conflict resolution skills

Ability to work independently

Tools

Microsoft Office

Job description

A leading technology company in Dubai is seeking an experienced customer service professional to resolve escalated customer contacts. The successful candidate will address complex issues and contribute to improving customer experiences through detailed analysis. This role requires strong communication skills in English and Arabic, with a focus on customer advocacy and conflict resolution. Candidates must be UAE nationals with substantial customer service experience. The position is structured to accommodate the needs of customers and includes various responsibilities with an aim for quality service.