Role Purpose
The role holder is responsible for providing support at Cash Point to the Treasury team through efficient collection from business partners / tenants, daily reconciliation of collection to ensure accuracy in financial accounts whilst maintaining highest level of customer service.
Key Responsibilities
- Collect current dated and post-dated cheques from leasing tenants / business partners against rentals and different charges.
- Accept cash and credit card payments from leasing tenants / business partners against outstanding amount.
- Verify amounts and technical details on cheques and match it with the payment schedule. Ensure proper letters, documentation and valid identification is collected from customers and relevant departments as and when required.
- Approve the payment in the system and issue the system receipt.
- Ensure highest level of customer service, responsiveness and professionalism while dealing with the customers.
- Update system with payment changes (deferral / settlement case) upon provision of authorized documentation as per DHAM DOA as appropriate.
- Prepare daily banking report to ensure all approved payments in custody are banked timely.
- Retrieve cheque from PDC custody register for depositing / return to business partner / tenant in case of replacement and termination.
- Conduct daily remittance of receipt and reverse payments in accounts receivable module for all returned and replaced cheques including cheques for terminated contracts.
- Where system is not available, issue receipt manually and update manual database upon receipt, deposit, clearance and reversal of payments.
- Keep safe custody of cheques, cash, and other related documents.
- Manage and maintain cash float.
- Reconcile end of day cash cheques and credit card receipts and deposit the cash and cheques in respective bank accounts.
- Create a systematic database, scan and maintain files for documents related to cash function for record purposes.
Key Interactions / Level of Accountability
Internal Role Relationships: Internal External DHAM Business Units, Internal Audit Customers, Tenants, Service Providers, Suppliers, Vendors, Utility providers, Auditors. No. of Subordinates NA. Operating Budget (In annual figures) Revenue: (In annual figures) Other information.
Knowledge & Experience
Minimum Qualification: Bachelors or Diploma in Finance / Accounting or any relevant field is required.
Experience
- 2-3 years of experience as a Cashier is required.
Technical Competencies
- Thorough knowledge of accounting principles, applicable accounts payable / general ledger systems and procedures, financial chart of accounts.
- Strong quantitative and qualitative skills, ability to synchronize large amounts of data.
- Strong customer orientation preferred.
- Attention to detail and quality.
- Ability to work fast and to meet tight deadlines.
- Strong integrity with the ability to handle large amounts of cash.
- CRM Experience preferred.
Behavioural Competencies
- Customer Focus
- Results Orientation
- Business Awareness
- Curious & Creative
- Sense of Urgency
- Adaptability & Flexibility
- Builds Relationships
- Empowerment
- Problem Solving & Decision Making
- Planning and Organizing
- Communication Skills
- Teamwork