Customer Care & Sales Specialist (Chat & Phone)

Success Factor; Business Bay; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading service provider in Dubai is seeking a dedicated Customer Service Representative to manage client interactions for Babysitting, Nanny, and Housekeeping services. You will be responsible for providing exceptional support via phone and chatbot, promoting services, and managing scheduling. Ideal candidates should possess a high school diploma, strong communication skills, and at least 2 years of relevant experience in a customer service or tele sales role. This is a great opportunity for customer-focused individuals passionate about service excellence.

Qualifications

• Minimum of 2 years’ experience in Customer Service, Tele Sales, BPO, or Call Centre environments.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.

Responsibilities

• Serve as the primary point of contact for clients via phone and chatbot.
• Handle client inquiries related to Babysitting, Nanny, and Housekeeping services.
• Promote and sell services using effective tele-sales techniques.

Skills

Communication skills

Sales mindset

Customer service orientation

Organizational skills

Education

High school diploma or equivalent

Tools

CRM tools

Online scheduling software

Job description

A leading service provider in Dubai is seeking a dedicated Customer Service Representative to manage client interactions for Babysitting, Nanny, and Housekeeping services. You will be responsible for providing exceptional support via phone and chatbot, promoting services, and managing scheduling. Ideal candidates should possess a high school diploma, strong communication skills, and at least 2 years of relevant experience in a customer service or tele sales role. This is a great opportunity for customer-focused individuals passionate about service excellence.