Preservation Specialist

The Tour Designers; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier tourism company in the UAE is seeking a Reservations Specialist for their Dubai office. This full-time on-site role focuses on managing booking requests, resolving customer inquiries, and coordinating with travel service providers to ensure smooth reservation processes. The ideal candidate will possess strong customer service skills, proficiency in reservation systems, and a keen understanding of the local tourism landscape. This position offers an opportunity to contribute to creating memorable travel experiences for clients.

Qualifications

• Proficiency in reservation management systems and travel booking platforms is crucial.
• Strong customer service skills are needed for handling inquiries and issues.
• Organizational skills to manage multiple bookings accurately.

Responsibilities

• Manage booking requests and handle customer inquiries.
• Liaise with travel service providers for seamless reservations.
• Maintain accurate records and resolve booking issues promptly.

Skills

Reservation management systems proficiency

Strong customer service skills

Organizational skills

Communication skills

Problem-solving abilities

Ability to work in a team

Proficiency in English

Tools

CRM tools

Microsoft Office Suite

Job description

The Tour Designers LLC is a premier brand in the UAE tourism industry, founded by a team of experienced professionals with over 20 years of expertise in the regional tourism sector. Headquartered in Dubai, the company is dedicated to creating memorable holiday experiences by showcasing the authentic local culture and travel opportunities in the UAE. By blending innovative technologies and personalized service, The Tour Designers ensures every traveler experiences exceptional and tailor‑made journeys.

Role Description

This is a full‑time on‑site role located in Dubai for a Reservations Specialist. The Reservations Specialist will be responsible for managing booking requests, handling customer inquiries, liaising with travel service providers, and ensuring seamless coordination of reservation processes. The role includes maintaining accurate records, resolving any booking‑related issues promptly, and offering excellent customer service to ensure client satisfaction.

Qualifications

• Proficiency in reservation management systems and familiarity with travel booking platforms.
• Strong customer service skills, including effective communication, responsiveness, and problem‑solving abilities.
• Organizational skills and attention to detail to accurately manage multiple bookings and client needs.
• Previous experience in the travel or tourism industry is highly preferred.
• Ability to work effectively in a team and adapt to a dynamic work environment.
• Proficiency in English is essential; additional language skills are an advantage.
• Knowledge of the UAE tourism landscape and local attractions is a plus.
• Experience using CRM tools and Microsoft Office Suite.