Associate - Telesales

Abu Dhabi Commercial Bank; Abu Dhabi; Hybrid; AED 70,000 - 90,000; Full time

Job summary

A leading UAE bank is seeking an ambitious professional to enhance customer service and manage requests effectively. The ideal candidate should have at least 3 years of banking experience with a Bachelor's degree in a related field. Responsibilities include coordinating with departments, maintaining customer records, and adhering to bank policies while ensuring high service standards. The role also offers a comprehensive benefits package and flexible working options.

Benefits

Comprehensive Benefits Package

Flexible and Remote Working Options

Learning and Development Opportunities

Qualifications

• At least 3 years of experience in Banking and sales.
• Bachelor's Degree in related field.
• Knowledge of banking products and systems.

Responsibilities

• Manage customer service requests and coordinate with internal departments.
• Update customer interaction details in the system.
• Adhere to organizational and departmental policies.
• Manage self in line with the Bank’s management policies.

Skills

Customer service management

Sales experience

Banking product knowledge

Banking systems exposure

Education

Bachelor's Degree in related field

Job description

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro‑business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include

• Manage customer service requests by coordinating with internal departments and working hand in hand with the Relationship Manager to ensure the requests are actioned in line with the required standards and turnaround times (TATs).
• Update Itqan with the details of every customer interaction in order to maintain the required records in line with the agreed standards.
• Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
• Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance.

The ideal candidate should have the following experience

• At least 3 years of experience in Banking and sales
• Bachelor's Degree in related field
• Banking knowledge
• Banking product knowledge
• Exposure to Banking systems

What we offer

• Comprehensive Benefits Package: This includes market‑leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work‑life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor‑led courses, a comprehensive e‑Learning catalog, on‑the‑job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.