Arabic Receptionist - Dubai Silicon Oasis

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a dedicated Hotel Receptionist to provide exceptional customer service to guests. You'll manage check-ins/outs, process payments, and maintain communication with various departments. Candidates must have at least one year of experience in a similar role, knowledge of Opera PMS, and be fluent in Arabic. This position offers a competitive salary and opportunities for career growth in a supportive environment.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance

Air tickets

Work-life balance

Qualifications

• Minimum of one year experience as Hotel Receptionist.
• Knowledge of Opera (PMS) is required.
• Fluency in Arabic (speaking, writing, reading).

Responsibilities

• Greet and welcome guests, answering their queries.
• Process payments and reservations accurately.
• Facilitate communication with all departments.
• Ensure guest safety and handle complaints.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to details

Proactive and excellent organizational skills

Education

Degree/Diploma

Tools

Opera (PMS)

Job description

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Responsibilities

• Greet and welcome guests visitors suppliers answer telephone calls providing a warm timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions room prices activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build longterm relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest s feedback and explore options for improvement
• Carry out general office duties including correspondence emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline.

Requirements

• Customeroriented approach
• Excellent communication skills
• Strong attention to details
• Flexible agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests

Qualifications

• Have minimum of oneyear experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS
• Arabic Language speakingwriting and reading

Benefits

We offer a competitive salary package accommodation transportation medical insurance which includes dental air tickets and hours which offer you a work life balance. Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this. At Premier Inn we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them and always put the customer in the heart of everything we do. We want Premier Inn to be a place where people s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote from within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver. If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "Im interested" button and join the team! Physical Fit Ability to work under pressure Customer service orientation Can work independently and within a team Flexibility and adaptability Attention to detail Excellent Communication Skills in English (Verbal and Written) Hygiene and safety knowledge

Education

Degree Diploma