Customer Service jobs in United Arab Emirates
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"BD SELECT"
Customer Service Officer
Job summary
A leading banking institution is seeking a Customer Service Officer in Dubai. The role involves providing high-level customer service and support for account operations, enhancing customer experience, and handling routine inquiries. Candidates should have a Bachelor's degree and 3 years of relevant experience. Knowledge of ADIB banking products and strong MS Office skills are essential. Join a dynamic team where you can make an impact.
Qualifications
- 3 years experience in a similar position.
- Ability to work in teams and individually.
- Good Knowledge of AML & Compliance related matters.
Responsibilities
- Provide high level customer service & end-to-end support to the Coverage Team.
- Oversee services related to Community Banking clients.
- Handle customer routine enquiries with same day turn-around.
Skills
Education
Tools
Description
Role: Customer Service Officer
Location: Dubai
Role Purpose: Provide high level customer service & end-to-end support to the Coverage Team across Community Banking on all customer service matters account opening & maintenance and ODD.
Key Accountabilities of the role
- Oversee all services related to Community Banking clients to optimize customer experience across all services.
- Account opening & closing for entities (with all related approvals from legal & compliance)
- Assure RIM alignments with all required parameters needed such as KYC update I POP‑UP messages / Remediation tasks / client profile update I Sign Cap‑signature updates I Valid IDs uploads I Establishment contracts updated I Indemnities assigned and uploaded I other client profile updates.
- Provide full support to RMs on all operational & middle office tasks.
- Handle customers routine enquiries within same day turn‑around time.
- Work on complaints resolution and identify ways of ensuring complaint doesn’t recur.
- Liaise with different departments within ADIB for operational issues.
- Coverage on CBV/ RCSA/BIA processes.
- Handling other middle office assignments and extra tasks to support Community Banking department on daily basis.
- Escalate matters and incidents directly to the Line Manager.
- Report identified missing data/updates/parameters/ for any client RIM directly to the account RM and Line Manager for their immediate action with clients and their follow‑ups.
- Assure no dormant / inactive accounts within the assigned portfolio.
Specialist Skills / Technical Knowledge Required for this role:
- ADIB Banking Products Knowledge.
- Sound knowledge of ADIB Policy & Process.
- Language Skill.
- Operations & Processing skills.
Required experience:
- Bachelors degree
- 3 years experience in a similar position.
- Efficient and effective Computer & MS Office skills (Word Excel PowerPoint).
- Ability to work in teams and individually.
- Fair Knowledge of cash management service and other corporate/BBD banking products.
- Good Knowledge of AML & Compliance related matters.
- Excellent in time Management Planning Organizing accomplishing tasks against deadlines.
- Problem Solving.
Unclear Seniority
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.